2. Why do I get the message “Disconnected due to a network error” each time I try to publish my Website?

Before publishing your site with ThunderSite, make sure that all the connection parameters are correct (i.e. login, password, etc.) and that no other FTP tools have opened a session on your site. First, try closing all the FTP connections. Also try disabling your firewall and than republish your Website. Our technical team has noticed that firewalls such as Norton Personal Firewall can prevent ThunderSite from accessing the Internet.

3. How can I publish a Website with ThunderSite?

1. Go to Publish>Publish/update your site on the main menu. Press the ‘New…’ button.
2. Fill in the Publishing Configuration dialog box. You have two options: either you can choose to host your site locally, which is easy to configure because all you need to do is provide the path of the folder on your Hard Drive where you would like to publish your Website too (see image below),

• Choose a Web Host,
• Get a login and password from your Web Host for your site,
• Fill in the Configuration fields (see image below).

After having finished the configuration, press the OK button in order to start publishing your site.

---

4. My Web Host requires an index page. What should I do?

Web Hosts require the presence of an html file generally named index.htm, home.htm or default.htm (or index.html, home.html and default.html) in the root folder of your site. ThunderSite creates this file automatically and names it by default index.htm. Thus, you only need to enter the name of the file required by your Web Host in the ‘Home Page’ field in the Publishing Configuration window (see image below).

---

5. Can I modify pages made with ThunderSite with another software once it has been published?

To modify pages made with ThunderSite, you need to use an FTP tool (FTP Expert for example) to download the pages and upload them back after modifying them with your editor. Take note, you will not be able to modify your site with ThunderSite anymore after having used another editor.

---

6. With Thundersite, can I use forms in my pages?

Yes, you can use forms in your Website since the second version ThunderSite. There are even Form Wizards to help you make your forms. These Wizards also automatically put javascript scripts to verify that the mandatory fields are filled in.

---

7. I’ve noticed that the background image of a table is not displayed correctly with certain navigators (i.e. Mozilla Firefox) but is with IE?

Certain JPEG image format codes are not accepted by Mozilla Firefox or other navigators. For further information, contact the software publisher's technical support.

---

8. Do the « ThunderSite » logos still appear on the banner and in the background if I have the Full Version of ThunderSite?

No, the Full Version of ThunderSite offers 160 logo-free Website Templates and gives you the option to insert your own logos. The Trial Version only offers 3 Website Templates that have the ThunderSite logo.

---

9. I’ve built my site using your Software. Can you host this page for free?

Website Hosting is not our specialization. You may find a list of free hosts here.

---

10. What is the difference between the Free and the Full Version of ThunderSite?

The difference between the Free and the Full Version is the number of available Website Templates (3 in the Trial Version instead of 160 in the Full Version). Also, there will be no ThunderSite logos on Websites built with the Full Version of ThunderSite.

11. I managed to publish my Website with my computer. Then I tried to publish it with another computer but received the message « disconnection due to an error on the network ». Why?

You should import the publishing configuration from your first computer.

To do so, go to Publishing>Publishing Configuration in the main menu.

Choose the Publishing Configuration within the list and use the Import / Export buttons.

For example, you can export the Publishing Configuration from your first computer onto a floppy disk and then import it onto you second computer by clicking on the Import button (see image below).

Finally, you can use the correct Publishing Configuration to publish your site from the second computer.

Tip: An added empty space in the name of your login or password can block your connection.

12. What is the difference between Thundersite and ThunderSite Pro?

The standard version of ThunderSite allows you to build static sites (HTML pages) and is conceived for the average user or users who do not wish to add databases to their site. If you wish to build more complex sites, with databases, and you have programming language knowledge such as PHP, you should use ThunderSite Pro in order to benefit from the features and easiness of ThunderSite while creating dynamic sites (with *.php, *.asp, *.aspx etc. extensions).

13. Why is my site in 800x600 whereas some of your sample sites are in 1024x768 ?

The Website Templates offered with the Trial Version of ThunderSite have been optimized for display in 800x600, but a large choice of Website Templates with variable display sizes (800x600 or 1024x768) are downloadable at http://www.generalia-software.com/thundersite/en/catalog.php

14. Can I open a Website that I have built with the Trial Version of ThunderSite using the Full Version of ThunderSite?

Yes, you can open your personal Website built with the Trial Version using the Full Version of ThunderSite, only the Website Template will be different.

If you open your Website on a computer where the Website Template of your Website has not been installed or where the Version of ThunderSite does not contain this Template, the following message will appear:

In this case you only need to press the ‘Yes’ button in the message window and then choose a Website Template from the available list.

15. Why can’t I change the background color of the Website Templates?

To change the background color of your Website, you need to go to Site > Website properties…then press the Customize… Button (see below).

Finally, choose the color in Website Template Properties > General:

.

16. I’d like to know if I have to publish my whole Website again every time I make a change?

No. ThunderSite offers multiple publishing choices for your Website.

You should choose the Update option (see below) to update only the modified parts of your Website.

17. What should I do if I cannot publish my site with ThunderSite?

Our Technical Support team has noticed that certain firewalls (for example, Norton Personal Firewall) may prevent ThunderSite from accessing the Internet. Please deactivate your firewall and try again. You can turn your firewall back on after publication.

Otherwise, you should publish your site locally and then use an FTP client (for example, FTP2000, FileZilla, etc.) to publish your site on the Internet.

Here are 3 downloadable FTP clients:

• WS-FTPPro_8
• FTP2000
• FTP Explorer

Click here for an example of how to use FTP clients.

18. Can I purchase ThunderSite with something other than a credit card?

No.

19. How can I add meta tags to my site?

To learn how to add meta tags click here.

Otherwise, you can use an external editor to add meta tags to your pages by going to Page > Modify with an External Editor... (Ctrl +E). We recommend that you use an editor such as Microsoft NotePad.

20. I can’t publish my Website since I have Windows XP Service Pack 2 installed?

Updating (Windows XP Service Pack 2) automatically installs a firewall on your PC. Deactivating this firewall will allow you to publish your site. You can turn your firewall back on after publication.

21. Can I place a picture anywhere I want in a page?

Yes. ThunderSite allows you to place pictures where you choose on the page. To do so you should right-click on the picture, check the appropriate box and enter the image coordinates (Top and Left) in the Image Properties window (see image below).

22. In the marquee, the text scrolls too fast. How can I configure its speed?

When you double click on the scroll text, a window will appear allowing you to change the scroll delay (see below). The smaller the number, the faster it will go.

23. I can’t register with the ThunderSite site. Why?

If you use AOL navigator, you might encounter compatibility problems with many Internet features. To bypass these problems you should install Internet Explorer in addition to AOL navigator. Internet Explorer will allow you to get connected without loosing your AOL connection. To download the latest version of Internet Explorer, free of charge you should go to: http://www.microsoft.com/ie

• If you are using Microsoft Internet Explorer 6.0:
  
  1. Click on the Tools menu and then go to Internet Options.
  2. Click on the Privacy tab.
  3. Make sure that the settings are on “Medium”.
  4. Click on the Advanced… button
  5. Check the Override automatic cookie handling box.
  6. Check both Accept boxes.
  7. Click on OK.
  8. Click on OK again to close the Internet Options window.
  9. Close Internet Explorer to save the configuration.
     
• If you are using Microsoft Internet Explorer 5.0:
  
  1. Go to Tools > Internet Options
  2. Click on the Privacy tab,
  3. Click on Internet then on Customize the level.
  4. Scroll down to Cookies.
  5. Go to Allow cookies saved on your computer, then click on Activate.
     
• If you are using Microsoft Internet Explorer 4.0:
  
  1. Go to View > Internet Options.
  2. Click on the Advanced tab.
  3. Search for the icon representing a yellow exclamation mark below Security.
  4. Select one of the three available options to configure the use of cookies.
     
• If you are using Netscape Communicator 4.0:
  
  1. In the Task bar go to Edition > Preferences > Advanced > Cookies
  2. Configure the Always accept cookies option.
     
• If you are using Netscape Communicator 6.0:
  
  1. Go to Edition > Preferences.
  2. In the left part of the Preferences window click on Privacy and Security.
  3. Select Cookies.
  4. In the right part choose Accept all the cookies.
  5. Press OK.
  6. Close Netscape to make sure that the configuration has been saved.
     
• If you are using AOL 5.x Client:
  
  1. Go to My AOL
  2. Choose WWW.
  3. Choose Security.
  4. Go to Internet > Customize the level.
  5. Search for Cookie.
  6. 1. Click on Activate.
  7. Press OK.

24. The publishing of my site on the Web cannot be completed. Why?

Some Internet Providers force limits to the size of files that can be published. In general you can publish a file of up to 4 Mb in size.

Tip: If your website includes large audio or video files, try encoding them at a lower quality to reduce their filesize.